Shacklocks Solicitors
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About Shacklocks

Shacklocks are both solicitors and investment advisors and we are authorised and regulated by both the Solicitors Regulation Authority (under registration number 558057) and the Financial Conduct Authority (authorisation number 552510 in the conduct of investment business). Our VAT registration number is GB763845888. "Shacklocks" is a trading name of Shacklocks LLP.

History

Established over 150 years ago, Shacklocks has offices throughout Derbyshire and Nottinghamshire. The firm has grown by business development and strategic merger at various points in its history, most significantly in 2006 with the acquisition of Walker Terry Wilson, a Belper and Ripley firm with roots back to the 1850’s, and again in 2007 with the acquisition of Partridges, a firm in Allestree, a suburb of Derby. The partners in these firms are respected senior lawyers in the Derbyshire area and remain with Shacklocks.

Locations

Shacklocks have four offices in the East Midlands dedicated to providing access to legal services for local communities. Our working space is designed to suit the needs of our clients: ranging from listed buildings from which we have traded for over 100 years to business park units particularly suitable for the business work and special project work we do.

Standards

Shacklocks have Lexcel accreditation. Lexcel is the Law Society's practice management standard. It is independently assessed every year. It is only awarded to solicitors who meet the highest management and customer care standards. This is a strong recognition of the quality of services we provide to clients and our commitment to client care, case management and risk control. As Solicitors we are bound by professional rules. These are currently to be found in the SRA Code of Conduct 2011 and can be found at:

http://www.sra.org.uk/solicitors/handbook/code/content.page

Strategy

The Firm’s strategy is to provide high standards of legal and financial expertise to local businesses and communities. We see this as an antidote to the continuing trend of centralisation into the cities by many larger law firms. We do not see that local businesses and communities should be disadvantaged by this centralisation, and we are able to offer real expertise from real people in key areas, backed by the latest technology.

People

There are around 55 of us at Shacklocks. Our staff members come from a range of backgrounds beyond simply law, including banking, finance and investment, farming, the police force and the public sector, bringing us practical expertise invaluable to our clients.

IT

We have extensive firewalled IT at every office. Every member of staff in the Firm has a workstation and computer with full Microsoft Outlook, e-mail, word processing facilities, digital dictation and specialist software for their work type. Each of our offices is networked centrally to enable our people to work from any of our offices and enable greater mobility and penetration of specialist services. We use firewalled mobile technology where appropriate. These facilities enable our staff to work locally and securely.

Dealing with your concerns

Our aim is to provide all our clients with an efficient and effective service at all times.  If, at any stage, you think we have not lived up to your expectations, please raise your concern by fax, letter, email or telephone with the person dealing with the work.  This could include a complaint about the firm’s bill.

 If that person remains unable to resolve your concern, you may wish to raise your concerns with our Complaints Partner.    A copy of our complaints procedure is available upon request, or you can view it here:

http://www.shacklocks.co.uk/resources/index.php.

Whilst our complaints procedure is the appropriate starting point for raising complaints and concerns, you should also be aware of your right to complain to the Legal Ombudsman at the conclusion of our complaint process if you are unhappy with our decision.  Normally, any complaint to the Legal Ombudsman should be made within six months of the date of our final written response, or within six years of the act or omission complained of, or, if outside this timescale, within three years from the date you should reasonably have known there were grounds for complaint.  The Legal Ombudsman can be contacted by telephone; 0300 555 0333, email; enquiries@legalombudsman.org.uk or post; PO Box 6806 Wolverhampton WV1 9WJ. 

You may also raise concerns regarding our professional conduct or behaviour with our regulating body, The Solicitors Regulation Authority:

http://www.sra.org.uk/consumers/problems/report-solicitor.page

Professional Indemnity

We are proud to offer a quality service that is backed up by Professional Indemnity insurance. Details of our Insurer's name, contact details and territorial coverage can all be supplied to our clients upon request.