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Shacklocks and the FSA’s ‘Treating Customers Fairly’ campaign


The Financial Services Authority (FSA) has in recent years established principles designed to ensure that providers of independent advice are ‘Treating Customers Fairly’.

As part of its regulatory role the FSA is carrying out assessments on all authorised firms throughout the country to check whether its principles are being adopted and demonstrated in the way that it deals with its clients or customers.
At Shacklocks we are happy to have recently undergone an FSA assessment of our own commitment to the principles of Treating Customers Fairly and are delighted with the outcome. 


The Financial Services authority indicated that our clients can be confident that they are dealing with a firm where the fair treatment of customers is central to its culture and gave a number of examples of best practice which it saw in action within our firm.  The assessor was particularly impressed by our practice of encouraging family members to attend client meetings where elderly or vulnerable clients might feel more at ease if they have someone with them and if the circumstances are appropriate.  It was also noted that our obtaining the Law Society’s Lexcel accreditation had helped us to satisfy their demanding requirements.


Looking after our clients and providing them with high quality service and advice has always been a principle that is central to our culture at Shacklocks and we are delighted that this has been recognised by the FSA in delivering the outcome of their assessment.